Last updated: 25 October 2026
This policy explains how readings are delivered, and what happens if something goes wrong.
Readings are delivered digitally, usually within 10 minutes of purchase and submission of your complete details, to the email address associated with your order. Birth chart prints are usually ready within a minute or two. Printables (such as the 2027 calendar and planners) can be downloaded straight after payment, and the links are also emailed to you.
Printed and framed birth chart prints are posted to Australia, New Zealand, the US and Canada, postage included. You check and confirm your print before it goes to the printer, then it is usually delivered in 4 to 9 business days (9 to 12 for an A3 frame in white or natural wood) in Australia, and 2 to 10 business days to New Zealand, the US and Canada. We email you the tracking link once it is posted.
Because a reading is a digital product created specifically for you, there is no physical item to return. A printed print is made to order for you, so it can't be returned for a change of mind. This policy explains the specific circumstances in which a refund, correction, or redo is available instead.
If your reading contains a genuine calculation error (for example, an incorrect chart resulting from a system fault on our end, not from birth data you provided), we will correct and reissue it at no additional cost. If we're unable to correct it, we'll offer a full refund.
If, after delivery, you discover you submitted incorrect birth data (wrong date, time, or place), let us know and we'll recalculate and reissue your reading for free, within 5 business days.
A reading involves subjective interpretive content, not just mechanical calculation. If the interpretation doesn't resonate with you, we want to know, contact us and we'll look at your reading together and offer clarification or a revision where reasonable. We don't offer refunds solely on the basis of personal disagreement with interpretive content, since this reflects the nature of the product itself, but we do want the chance to make it right where something has genuinely gone wrong or been miscommunicated.
If you don't receive your reading within the stated turnaround time, or the file/email doesn't arrive, contact us and we'll resolve it, typically by resending, before any refund conversation is needed.
Reach us through our Contact Us page, or email ambercodex444@gmail.com, within 14 days of receiving your reading, describing the issue. We'll respond within 5 business days.
An unused gift code bought on our website can be refunded to the buyer within 30 days of purchase, and the code is then cancelled. Gift codes don't expire, and once one is used, the reading is covered by this policy like any other. Gifts bought through Etsy are refunded under Etsy's purchase protection and our Etsy shop policies. See section 8 of our Terms.
Personalised prints and journals are covered by this policy in the same way as readings: we correct genuine errors, and redo an item for free if you gave us incorrect birth details. Printables are the same for every buyer, so they aren't refunded for a change of mind once downloaded, but if a file is faulty or won't open, we'll fix it or refund you.
Printed and framed prints: if your print arrives damaged, faulty, or not as you confirmed it, contact us within 14 days of delivery with a photo, and we'll reprint it or refund you. If it hasn't arrived within 20 business days, contact us and we'll chase it or send a new one. Please check the names and birth details carefully before you confirm: once confirmed, we can't change a print that's already been printed.
If you bought a personalised item on our website and haven't added the birth details yet, you can ask for a full refund within 30 days of purchase.
Nothing in this policy limits any consumer guarantee or right you have under the Australian Consumer Law, which cannot be excluded by this policy.